Service Design Deck
Service Design Deck
The questions on this deck will help you deal with complex design challenges, improve customer experience, design better internal services, create a more customer-centric culture or innovate new service offerings.
This brainstorming tool is designed to help you:
Create exceptional end-to-end service experiences from scratch
Solve existing services problems
Explore ways to improve current services to offer a higher customer satisfaction or business revenue.
Who should use the Service Design Deck?
Use these cards in your everyday team meetings to increase participation or include them in multidisciplinary workshops to create fluid conversations between service designers, product managers, UX/UI designers, business development managers and design researchers. You can also use them for effortless individual idea generation.
This deck will help you generate ideas for services that lead to better project outcomes. It helps you generate potential solutions that you can discuss further with stakeholders, partners, business managers and directors.
How to use the Service Design deck in 3 simple steps
Ideal for the following industries
→ Financial Service
→ Government Administration
→ Hospital & Health
→ Insurance
→ Education
→ Transport
→ Software Services
→ Internet
→ Energy
When should you use the Service Design Deck?
To ideate about design problems like:
→ How might we improve the customer journey of opening a new bank account?
→ How might we make our production cycles more efficient?
→ How might we create a memorable shopping experience in our retail stores?
Three Key Benefits of this deck
The deck will help you come up with ideas according to three different categories:
Experience
I will guide you to create a seamless, high quality and consistent service experience. It will also provoke you to think of efficiency, integration, automation and process improvement.
Opportunity
It will give you an overview of the key aspects of service design, create a better relationship between the service provider and the client
Surprise
Create a pleasant feeling balancing user needs and expectations and delivering useful and satisfying experiences
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