Conflicts are inevitable. However, arguments are avoidable.
Conflicts are as common to the work space as breathing to human beings; it is natural and logical to have discerning points of view on projects and ideas. It doesn’t mean that the world is crumbling and everything is lost, as we sometimes tend to think. Moreover, conflicts are discussions worth having, because avoiding them causes resentment, frustration and apathy. Here are some tips to focus on how to drive through the bumps without having a crash:
It’s all about the goals
Stick to the facts and the set goals for the task in hand. It is easy to get tangled in meaningless arguments if you lost the plot and someone probably will end up hurt. The goal is the key thing here.
Repeating concepts, points of view or ideas is useful to make sure all of the people involved in a conflict are on the same page. Another useful technique is rewording what your colleague has stated to develop empathy and understanding.
It’s really not personal
And that’s how it should stay. Taking things personally is one of the worst things one can do at work; also, saying things in a hurtful way in order to make someone take comments personally is very negative too. And exceedingly childish.
It’s only work
At the end of the day, it’s just work. Keeping that in mind is the first step to finding a good solution to any kind of problem.
We talked to Sven to know how they are using Triggers in their daily work.
It's not easy to comment on other people's work without pissing them off or making them feel judged. Smart creatives know how to use feedback as a powerful tool to grow the quality of their work and inspire others to do better.
The creative process can be much like a rollercoaster. Up and down and up again in no time. It's impossible to avoid these emotional curves, but what you can do is identify them and fight back.
It's a good thing to fight for ideas we believe in, altho it's useless if we fight for them just because they are ours. When you work in teams to create solutions to a problem, it should never be a personal competition to see who contributed to the winning idea; it's about working together towards the same goal.
It's difficult for people to go from 0 to 10 in no time. That's why we recommend you to prepare some warming exercise before you get everyone to work, especially if you are running a workshop with clients. With these simple tricks, you'll make sure you break the ice and have your team's brain ready to ideate.
Triggers is excellent opening creative paths and making it very easy for everyone to come up with ideas. Even your clients don't have any training; they'll have a great and useful time using the cards.
A goal is the essential part of a team. Without a goal, your team is just a group of people gathering around. There would be no purpose and no clear direction. That's why, before every creative meeting, we advise you to set the goal of the session very clear.
It is a common problem. It could be personality, personal situation, or trust issues. Whatever the reason is, the problem is always the same: not everyone contributes with ideas when brainstorming. Even when it could sound like a huge issue and some difficult to solve, it's not. You just need to introduce one simple step in your creative sessions: first write, then share.
Admit it. We don't know how to listen really. It's a common thing. When someone comes to tell us something, while we are listening, we already think what to answer. It's an automatic mechanism inside of us, and it usually leads to a lot of prejudges and misunderstandings.
Ideating with Triggers cards could be addictive! That isn't necessarily a bad thing (we assure you there are no health contraindications), but we recommend to put a limit on the number of cards you use for each session.